Inside the TableVoice flow for phone orders: menu lookup, unavailable items, upsells, secure payment links, POS tickets, and kitchen-ready summaries.
From Caller Intent to Kitchen Ticket
When a caller wants takeout, TableVoice confirms the location, pickup timing, menu items, modifiers, and contact details. The call summary is structured so the order can become a kitchen-ready ticket instead of a loose transcript.
Because TableVoice is built around the Tableside data model, it can use the same menu, hours, specials, and integration rules that power the restaurant website.
Guardrails That Protect the Order
Phone orders need operational guardrails. If the POS marks an item unavailable, the voice agent should not offer it. If a modifier requires a choice, the agent should ask. If a call becomes complicated, the agent should transfer or alert staff.
- Real-time unavailable-item checks before confirming an order
- Modifier prompts for sizes, sides, temperatures, and substitutions
- Smart upsell prompts that stay hospitality-friendly
- Manager alerts for catering, refunds, or unusual requests
Secure Payment Without Card Data on the Call
TableVoice uses secure payment links by SMS for paid phone orders. The caller completes checkout with the payment processor, so raw card numbers and CVVs stay out of the voice transcript and out of Tableside systems.
That approach keeps the phone experience convenient while respecting PCI boundaries and reducing staff exposure to sensitive card data.